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You can establish new service by calling 1-855-402-0000 or email us at service@geils.com.
You can click here to Sign Up Now.

You can contact a customer service representative by calling 1-855-402-0000 or email us at service@geils.com

You can either call Repair at 1-855-402-0000 or email us at service@geils.com.
You may also submit a Repair Request through Geils' online Account Manager.

There are two ways to remedy the situation. You can speak to one of our Customer Service representatives by calling 1-855-402-0000. Or email us at service@geils.com with the correct spelling of your name and your correct address. Be sure to include your account number in the subject line of the email.

Call customer service at 1-855-402-0000 with your request or email us at service@geils.com.

Please have the following information available when you call:

  • Telephone number in question
  • Current account name and billing address
  • Correct account name

Or, if you prefer, use the Change of Address form on the back of your bill to submit a name change.

Call Geils' Customer Service at 1-855-402-0000 or email us at service@geils.com and request a Transfer of Party Form. When you receive this form, complete the required information and make sure both you and new owner sign the form. Then fax or mail it back to Geils at the address/phone number listed on the form.

You can change your billing address online. Go to the www.geils.com website. Sign on with your account number and your password. Select Your Account from the side menu. Enter your new billing address and click Update. You can also complete the change of address form on the back of your billing stub (make sure to check the box on the front of the stub). Or you can contact Geils' customer service at 1-855-402-0000 or email us at service@geils.com for assistance.

You can disconnect your service permanently if you no longer need or want phone service. Call Geils' customer service at 1-855-402-0000 or email us at service@geils.com and request an Authorization to Disconnect form. Complete the form and mail or fax back to Geils at the address/number indicated on the form. If you are switching to a different carrier, call that carrier first. They will contact Geils to cancel your service.

It is easy. To ensure your service is active by the time you move, call Customer Service at 1-855-402-0000 or email us at service@geils.com fifteen days prior to your move date.

Either call us at 1-855-402-0000 and speak with one of our customer service representatives, or log on to your Online Account Manager and submit a Service Change request.

There is so much you can do with Geils' online Account Manager. It is free, secure and convenient. You can:

  • Choose a bill payment option designed to make your life easier
  • Prevent late payments by signing up online for the AutoPayment program
  • View and pay your bill each month with a single click
  • Access your entire account history
  • If you ever need a paper copy of your bill, you can easily print it
  • Request changes in your service plan, add or remove features whenever you like
  • Open a billing inquiry or repair request, order moves, adds and changes to your service online
  • Receive online Messages with status updates

Yes. Geils also offers online billing to help you manage your business accounts.

  • Be a Geils customer
  • Have an online account with an active telephone number
  • Have a standard PC and an Internet connection (dial-up or Broadband)
  • Have a secure browser, such as Internet Explorer, FireFox, Google Chrome or Safari
  • Have an email account to receive emails from us

Go to Geil' Web site - www.geils.com and click on Register for a Password. You will be prompted to enter your account number, your email address, the date and amount of your last bill. You can then type in your password (up to 8 characters - letter, numbers or both), confirm your password, and submit. You will receive an email confirming your registration.

We have a long-standing privacy policy protecting our customers. Geils has a responsibility to protect the confidentiality of any information transmitted to Geils and to safeguard the use of information that customers may reasonably expect us to keep private. Geils will not release any of your account or contact information to any third party. Our Web site is protected by SSL.

Yes. At Geils, we understand that security and privacy are important to you, so we have taken steps to ensure that your checking account number, credit card number, or other sensitive information is never sent unprotected over the Internet. Through the use of a security protocol known as Secure Sockets Layer (SSL), we encrypt your information prior to transmission over the Internet so it can not be read in transit. Your name, address, payment information -- anything about your account -- cannot be read by anyone else as the information travels from your computer to ours.

No, Geils respects our customers' privacy and will not sell your contact information.

Go to Geils.com and click on Forgot Your password? On the next screen, enter you account number, date and amount of last bill and click on submit. You will receive your password via email. Or, you can call Customer Service.

For your protection, you are automatically logged out if you have been inactive in the secure area for more than 15 minutes. In order to access your account again, you will be asked to re-enter your Account Number and Password.

Sign on to online Account Manager, select Your Account, change the address to your out of town address, change the contact phone number, and click Update.

For your protection and convenience, you can change your password at any time. Log In to the www.geils.com Web site with your current User ID and Password, then select Change Password from the side navigation bar. Enter your old password, your new password, and a confirmation of your new password and Submit.

If you are paying online from Geils' Account Manager, you can choose a different payment method (either Credit Card or eCheck) each month. If you have already signed up for Auto Pay and want to change your payment method, call Customer Service or send an email to service@geils.com.

Sign on to Geils' online Account Manager, select Your Account, change your email address and click Update.

It is easy to change or add features to your Geils plans and services. Log In with your User ID and Password, then select Service Change from the side navigation bar. Select the line(s) related to the service change and make sure you enter a valid telephone number (home, business or cell phone) where customer service can contact you. You will then see a chart where you can add or delete features. Complete the chart and Submit. Customer Service will contact you regarding your request.

With Geils' online Account Manager, you can check the status of orders you have placed for many Geils plans and services without picking up the phone. To check your order status, sign on to the www.geils.com Web site and select Messages. There you will see periodic updates on the status of your order, service or billing inquiry.

Your Geils account number is the 8-digit number found at the top of the first page on your bill.

You can always view your account balance by logging in to the Online Account Manager and selecting Account Balance. This will also show you all unbilled calls to help you better manage your expenses. You can also call Geils Customer Service at 1-855-402-0000.

Your new or changed calling plan should be displayed on your Geils bill within 1 - 2 billing cycles.

A billing cycle is the time period between your monthly bill dates. Geils' billing cycles are fixed days of the month, regardless of the length of a given calendar month.

If you receive a paper bill, contact Geils Customer Service at 1-855-402-0000 for assistance. Or, you can set up an online account, which will allow you to view your bill, pay your bill, and manage your account online - including requesting a credit for numbers you do not recognize.

An approved credit will appear on your bill within 1-2 billing cycles.

Domestic calls are calls that are placed within the continental United States (excluding Alaska and Hawaii).

If you have lost or misplaced your current bill, you can print a copy online by logging into your Online Account Manager, select Bills, or you can call 1-855-402-0000 and ask one of our customer service representatives to fax or mail you a duplicate copy of your bill.

Your first bill actually covers more than one month of service. It includes charges for the current month and for the next full month. Charges for the current month are prorated, which means the monthly rate is divided into a daily rate and you are billed only for the days you receive service. You first bill may also include one-time set-up fees.

Local calls are calls made to telephone numbers within your local calling area. Local Toll calls carry an extra charge because they are terminated within your state, but outside your local calling area. Check you telephone directory to determine what numbers are in your Local calling area.

Please send an email to service@geils.com or call Customer Service. Please provide the following information:

  • Date of the bill
  • Amount of the charge
  • Type of charge from your bill
  • Page number from the bill
  • Reason for your dispute

Charges and Fees

These are the upcoming full month's calling plan, feature and line charges. On your bill, there is a section detailing the calling plan you selected, charges for individual features you have selected and calling services you have utilized. You will also see detail on specific calling services you have denied. This section also contains the FCC Line Charge and Number Portability Charge.

In this section you will find credits that have been applied, plus plan, feature, line and miscellaneous charges for the partial month in which you initiated service. This section also includes non-recurring charges for installation and repair and returned check and service restoral fees.

This charge helps defray the expense of maintaining facilities and staff that support Local Number Portability. LNP enhances competition in the local serving area by giving customers the flexibility of choosing between service providers with no change of number. Prior to LNP, a user who wanted to change service providers would typically have to change his/her phone number. This charge will appear under the Monthly Recurring Charges section of your Geils bill.

The Federal Communications Commission (FCC) has mandated an access charge (known as the FCC Line Charge) to partially reimburse telephone service providers for the cost of routing long distance calls made by local customers. This charge is applied to all customers who have telephone lines in their home or business, whether they make long distance calls or not. This is also known as the Federal Subscriber Line Charge and the Federal Line Cost Charge. This charge will appear under the Monthly Recurring Charges section of your Geils bill.

Because taxes may differ by city, county and state you might find some variation of taxes on your bill. Geils charges only those taxes that are mandated by federal, state, county and local government agencies.

A Service Restoral Fee may be applied if your Geils Service is restored after being suspended or restricted due to non-payment or if your account becomes delinquent after being restricted for other reasons. This fee varies depending on the type of service you have.

Bill Payment

You can either review your paper bill or use Geils' online Account Manager to review billing and call detail. Then you can pay your bill online, by mail, by an automatic payment plan, or by phone.

View and pay your bill online
  • Geils' free online bill payment feature offers you the convenience of paying your telephone bill quickly and securely from the Geils Web site (www.geils.com) with a credit card or electronic check.
  • There are companies who offer electronic bill payment and presentment, usually at a monthly fee to you. If you use such a bill payment service company, check with your provider to see if the Geils bill is available to you via this method.
Pay your bill automatically each month
  • You can enroll in Geils' Auto Pay program, a free automatic payment plan. With this plan, Geils debits the checking account or charges the credit card of your choice: VISA®, MasterCard®, Discover® or American Express®. Your payment is scheduled for the same date each month.
Pay your bill by phone

Call 1-855-402-0000 to make a payment with a credit card, debit card, or electronic check.

Pay your bill by using PayPal

PayPal is the safer, easier way to pay online. Speed through checkout with PayPal without having to share your financial information with merchants.

Using PayPal
The first time you pay with PayPal, you will automatically be registered for a PayPal account (free of charge). You will need to enter your credit or debit card details to complete your purchase. Your card details will then be securely saved in your PayPal account.

Making Payment using Paypal
You can pay your Geils bill using PayPal by sending your payment to payments@geils.com

PayPal Accepts:
With PayPal you can use following payment methods:

We have several convenient payment options available. If you receive your bill in the mail, you can mail in your payment, allowing approximately 7 business days for Geils to receive and post your payment. If you are nearing your due date and do not want to incur a late charge, call our customer service department at 1-855-402-0000 and you can pay by check or credit/debit card. If you have signed up for Geils' online Account Manager, you can view and pay your bill online using a credit card or electronic check (eCheck) anytime up to and including the due date of your bill. The quickest and easiest way to make a payment is to sign up for AutoPayment and your monthly bill will automatically be charged to your credit card or debited to your checking account. You can also pay via a Bill Payment Service Provider (such as your bank).

Yes. To pay your bill by phone, please dial 1-855-402-0000 and speak with one of our Customer Service representatives. You can pay by credit card, debit card or electronic check over the phone. This is a free service.

We accept MasterCard® and Visa® credit and debit cards, and Discover® and American Express® credit cards for payment.

Yes, you may pay using the US ACH system if you bank is also in the US. Otherwise you may pay by wire transfer.

There are two ways to sign up for Auto Pay. Log on to Geils' online Account Manager, click on AutoPayment and follow the instructions. Or fill out and mail or fax in the Auto Pay Request form you received in your Welcome Package. You can also download the AutoPayment form from the www.geils.com Web site.

Log in to your online Account Manager and Submit a Service Change or call Customer Service at 1-855-402-0000.

The due date of your payment is found on page 1 of your bill. You normally have 25 business days to pay your bill, starting from the cycle date, which is the date your bill was processed.

Getting close to your due date? Run out of checks? Can not find a stamp? Do not worry, you can always pay your Geils bill online. When you sign up for Geils' free Online Account Manager you can make an emergency payment online using an electronic check or credit card and still continue receiving a paper bill. There is no charge from Geils for this service and all credit card information is completely confidential and secure.

There are other ways to make an emergency payment:

Payment over the phone

You can use your credit/debit card or checking account to pay your Geils bill. To pay your bill by phone, please call 1-855-402-0000 and speak with a customer service representative. Pay by phone is available at no additional charge from Geils.

Payment by check or money order

Geils accepts personal checks, cashier's checks, or money orders for payment of your Geils bill. Please allow at least 5 business days for your payment to post to your account.

Customers can call the Collections department at 1-855-402-0000 between 9:00 AM and 7:00 PM EST to make payment arrangements.

Yes. When you sign up for Geils' Auto Payment program, you have the option of specifying which day in the month you want to make your payment.

To see if your payment was received, log in to your online Account Manager, select Bills and at a glance you will see when payments and adjustments were made. To be notified via email, go to Your Account and select Yes to "Would you like us to email you payment confirmations?

Online Billing

Online billing is a free service that allows you to view and pay your Geils bill via the Internet. All you need to do is register for a password. Please note you can still receive a paper bill, even if you elect to view and pay your bill online.

There are several advantages to using Geils' Online Billing, including:

  • It is free and saves you time and money
  • You can take advantage of flexible payment options - Credit Card, eCheck, Autopayment
  • You have round-the-clock access to your account
  • Detailed unbilled call activity helps you manage your budget
  • You can receive E-mail notification when your bill is ready
  • You can receive E-mail notification when your payment has been received
  • You can make credit and service requests online
  • You have access to your account's entire billing history and call detail
  • You can download your call detail as an Excel spreadsheet to help track your expenses

You do not have to worry about your payment being lost in the mail, and you save the money you would spend on postage. You can register at any time. Just go to www.geils.com, click on Register a Password, and follow the instructions.

  • Be a Geils customer
  • Have an online account with an active telephone number
  • Have a standard PC and an Internet connection (dial-up or Broadband)
  • Have a secure browser, such as Microsoft® Internet Explorer 5 or higher using 56 bit encrypted SSL
  • Have an email account to receive emails from us
  • Accept the terms and conditions
  • Have a checking account or valid credit card (Visa, MasterCard, Discover, American Express).

If you wish, you can still receive a paper bill, or you can elect to discontinue receiving a paper bill. To suppress your paper bill, just log on to the www.geils.com Web site, select Your Account. Under Preferences click on "Yes" on the choice to stop your paper bill. The choice is yours.

To make it easy for you, we can send you an e-mail advising you that your bill is available online. Just go to www.geils.com Web site, sign on with your account number and password, click on Your Account, go to Account Preferences and select "Yes" to "Would you like us to email you when your bill is ready to be viewed online".

Yes. Automatic Bill Payment (Auto Pay) is an easy, convenient, secure way to pay your Geils bill. Auto Pay electronically transfers funds from your checking or charges your credit card account to pay your Geils bill; no more writing checks, buying stamps, or forgetting your payment and receiving a late charge. There is no additional charge from Geils for this service. Just click on AutoPayment after you log in with your account number and password.

Check with your personal bank, credit union, brokerage firm, or online bill paying organizations. Geils does not charge for this service; however, fees vary depending on provider.

You will be able to see your first online bill the same day your paper bill is mailed.

Go to www.geils.com; enter your Account Number and Password. From the Home page of your personal Account Manager select Bills. Information about your current and prior bills and payment history will be presented in an easy-to-read chart. This chart contains a summary of charges for your current bill and links to each month of your prior history, call detail and payment information.

Select Billing Inquiry from the side navigation bar in online Account Manager. Select the line and the nature of the problem and detail as to your request. Make sure to insert the name of the person to contact and a valid telephone number where Customer Service can reach you (home, business or cell phone).

Geils customers can view their current bill plus the entire history of their account's activity. Log on to your Account Manager at www.geils.com to view your bill.

It will take only two or three hours to receive and post your payment to your account.

All Geils Long Distance, Local, Local Toll, Tollfree, Calling Card and International services linked to your residential or business phone service account are combined on a single online bill. Charges for each type of service will appear in separate sections of your monthly bill.

Detail for all types of calls made is available online, even if you subscribe to one of Geils' Unlimited plans.

Log In to the Geils online Account Manager. In the upper right hand corner of the screen you will see the Amount Due on your current bill. Below it is a Pay Bill link that will take you to the screen where you can select to pay by Credit Card or eCheck. Nothing could be simpler or faster.

The Total Amount Due on your online bill does not update immediately when you make a payment online. However, you can check your payments by selecting Account Balance. Depending on how and when you made your payment (cCheck or credit card), it may take up to 5 days to process the payment and post it to your account. When your payment clears, the payment and transaction date will appear on the chart.

Log in to the Geils' online Account Manager and select Bills. The entire history of your account's bills, payments and call detail is available to you.

Once you confirm the payment to your online account, it cannot be cancelled. Call Customer Service if you need assistance.

Depending on how you made your payment (Echeck, credit card), it may take up to 3 days to process the payment and post it to your account. When your payment clears, your current Amount Due will be reduced by the appropriate dollar amount.

When you view your online bill, you can sort your calls by date, number called, duration, type of call, length, total amount, location called, and time of call. Simply click on the up or down arrow in any column heading on your bill. You can also download your billing detail in Excel format.

You can either download your bill in Excel format or you can print the bill directly from the Web site. Your entire account history, complete with call detail, is maintained by Geils, so you will always have a record.

Flex Dial Access Numbers

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Flex Access Numbers

Call any of these access numbers from your mobile or landline phones to use your Flex service.

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