Privacy Policy

Our Commitment: Respecting and Protecting our Customers' Privacy

Your privacy is important to Geils and we respect and protect the privacy of our customers. We carefully ensure the confidentiality of each customer's account information and recognize that as a provider of telecommunications services, we must also ensure the privacy of each customer's telephone calling information.

The Scope of this Privacy Policy

This Privacy Policy addresses the privacy of Geils' retail customers and Web visitors. It identifies the type of data and information Geils collects, how we use it, and the steps we take to protect your privacy.

All members of the Geils family of companies (Geils family of companies means Cordia Network Corp., and its affiliated and subsidiary entities) that collect and/or use customer information have agreed to the privacy practices in this Privacy Policy. These members are referred to in this Privacy Policy as Geils or Geils Member(s).

Summary of Our Privacy Practices

To provide our customers with their own accurate, detailed billing information, we maintain detailed records. We will not sell this Customer Proprietary Network Information (CPNI) - in any form, including billing records, calling habits or type of service - to unaffiliated third parties.

If you are a subscriber of our telephone service you will be provided with the opportunity to request that your name, number and address not be published in directors or be made available through directory assistance.

We will not provide customer email addresses to outside parties for the marketing of their products. To ensure that you will not receive unwanted recurring marketing information from us, we will provide you with simple instruction on each marketing email from Geils for you to let us know that you have chosen to stop receiving such emails from us.

We will keep our customer's personal information secure and confidential through safeguards such as secure encryption technology and by requiring user names and passwords to access personal information.

Information we collect, use and disclose to provide products and services

Geils collects and uses customer information or "personal information" such as name, address, phone number, and demographic, billing, payment, and transaction information. We may use personal information to monitor our customers' quality of service and/or to provide products and services.

Geils may also provide customer information to third parties solely in order to provide certain Geils offered products and services.

Geils collects email addresses from customers to provide purchase confirmation and product/service information. Geils also collects customer email addresses from third parties in order to complete a customer profile. Email addresses may be used for marketing Geils-offered products and services. Geils email marketing practices are described elsewhere in this Privacy Policy.

We may share necessary information with outside parties, such as shipping companies, to complete an order. We may, where permitted by law, provide information to credit bureaus, or provide information and/or sell receivables to collection agencies, to obtain payment for Geils-offered products and services.Geils or one of our authorized agents may also use personal information to market and sell Geils-offered products and services.

Information we disclose to third parties

Geils, as a rule, allows customers to control the disclosure of their non-public personal information to third parties for the marketing of third-party products and services (i.e., customer consent is required for disclosure). For more information on controlling the disclosure of name, address, and telephone number, see the section of this Policy entitled Obtaining non-published and non-listed numbers and information.

Geils must disclose information, when requested, to comply with court orders or subpoenas. We will also share information when necessary to prevent unlawful use of communications services, when necessary to repair network outages, and when a customer dials 911 and information regarding their location is transmitted to a public safety agency.

Your name and number may also be transmitted and displayed on a Caller ID device unless you have elected to block such information. Please note that Caller ID Blocking does not prevent the display of your number when you dial certain business numbers, 911, 900 numbers, or toll-free 800, 888, 877 or 866 numbers.

Information included in directory service

Geils makes customer information available through directory assistance operators.

Geils is required by law to provide customer names, addresses and telephone numbers to unaffiliated directory publishers and directory assistance providers for their use in creating directories and offering directory assistance services.

Name, address and telephone information in directories is not legally protected by copyrights and may be sorted, packaged, repackaged and made available again in different formats by anyone, including Geils.

Obtaining non-published and non-listed numbers and information

Telephone listings of Geils' telephone customers will be available through directory assistance.

Customers who choose to have a non-published number will not have their telephone number through directory assistance and the non-published number will not be provided to directory publishers.

Customers who choose to have a non-listed number will not have their information available in print directories, but the information will be publicly available through directory assistance. It is also provided to other directory assistance providers.

There is a fee for customers who choose to have non-published or non-listed telephone numbers.

You may choose to exclude partial or all address information from your listings.

For more information, you should contact a Geils service representative.

Background on Customer Proprietary Information (CPNI) and How We Use It

In the normal course of providing telephone service, Geils collects and maintains certain information about customer accounts. This information, when matched to a customer's name, address and calling or originating billing telephone number is known as "Customer Proprietary Network Information," or CPNI for short.

Examples of CPNI include information typically available from details on a customer's monthly telephone bill -- the type of line, technical characteristics, class of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data and calling patterns.

Geils does not sell CPNI to unaffiliated third parties and abides by the federal and/or state CPNI rules that apply to all telecommunications carriers.

Information on restricting our use of your CPNI

If you would like to restrict the use of your CPNI for the marketing of certain products and services, please Contact Us. Restricting use will not eliminate all Geils marketing contacts.

What Online Information We Collect and How We Use It

When you visit our Website A Web visitor may choose to provide such information as name, address telephone number and email address when ordering a product or service, sending us an email, registering on a company Web site or entering surveys, contests or sweepstakes. Additionally, Geils customers may choose to provide such information in conjunction with online billing.

Geils or one of our authorized agents may use such information to market and sell Geils-offered products and services.

Our email marketing practices

We periodically send customers news via email regarding products, new offers and special promotions.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

If you do not wish to receive email marketing messages, you can notify us by following the simple instructions contained in every email correspondence sent by Geils on how to stop additional marketing emails.

Tracking Activity on Our Web Site

When you browse and have not registered for any online service from Cordia, personally identifiable information-such as your name, address, phone number, and e-mail address-is not collected.

However, we track how our site is used by both visitors and our registered customers. One way we track is by using a small string of text that is sent to your browser known as a "cookie." Cookies collect information that includes the server your computer is logged onto, your browser type (for example, Netscape or Internet Explorer), and whether you responded to a Cordia banner ad from outside our site or through an e-mail link. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address or any other personally identifiable information.

Using cookies enables us to recognize your computer if you or someone else using your computer returns to our site, and to keep track of the pages on our site that you or another user of your computer visit, and whether or not you or another user of your computer respond to certain banner ads or special offers. We use this information to help us present more relevant offers and information.

You can adjust your computer browser settings so that you are informed when a cookie is being placed on your browser. You can also set your browser to decline or accept all cookies. However, if you choose to register for an online service on, you must accept cookies in order to access Geils site pages that enable you to view your confidential account information. These cookies are essential for site administration and security.

Another way we track site activity is by using transparent electronic images called "clear GIFs," "Web bugs," or "Web beacons" on Web pages. These images count the number of users who visit that page from specific banner ads outside or through e-mail links. A similar image, sometimes called a "Spotlight Tag," is used on Web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of the site. E-mail offers we send may contain these electronic images to help us record who responds to the offer and to measure the offer's effectiveness.

How we protect your data

We maintain and protect the security of our servers and your personal information.

To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, Geils has established appropriate physical, electronic and management safeguards. We require user names and passwords to access sensitive data and unless you authorize unencrypted transmission, we will use industry standard encryption methods to protect your data transmission.

When you link from our Website to other Websites

Geils' Web site may contain links to other external Web sites. We are not responsible for the content or privacy of other Web sites.

Our policy on online access by children

Protecting the privacy of the very young is especially important.

Geils corporate Web sites are not designed to attract children under the age of 13 and Geils does not knowingly collect personal information from children on our Web sites.

Ordering online products and services from Geils is limited to adults age 18 or over or as otherwise legally defined.

Privacy Policy Updates

This Privacy Policy supercedes and replaces all previously posted Privacy Policies.

Our Privacy Policy is regularly reviewed and revised to make sure we continue to serve the best interests of our customers.

We reserve the right to update this Privacy Policy to reflect any changes.

If we decide to change our Privacy Policy, we will post those changes to this Policy, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use personal information in a manner different from that stated at the time of collection we will notify Web visitors by posting a notice on our Web site for 30 days.

Effective: 3/12/2005
Last Updated: 3/12/2005

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